Policy
Return & Refund Policy
The Short Version
All Four Figr pieces are made to order. Because each piece is produced specifically for you after your order is placed, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.
We do accept returns and process full refunds for defective or incorrectly shipped items. Please read below.
What We Accept vs. Don't Accept
✓ We Accept Returns For
Item received is defective or damaged
Wrong item shipped (different product/size)
Item significantly different from description
Manufacturing defect noticed within 48 hrs
✗ We Don't Accept Returns For
Change of mind
Incorrect size ordered
Minor colour variation (screen vs. actual)
Wear and tear after use
We strongly recommend checking our size guide before ordering. If you're unsure about sizing, reach out to us on WhatsApp before placing your order — we're happy to help.
How to Raise a Return Request
01
Contact us within 48 hours of delivery
Email fourfigr@gmail.com or WhatsApp us with your order number. Requests raised after 48 hours of delivery cannot be processed.
02
Send photos of the issue
Attach clear photos of the defect or incorrect item — including the packaging label and the item tag. This helps us process your request quickly.
03
We'll review and respond within 2 working days
If your return is approved, we'll arrange a pickup. The item must be unused, unwashed, and in its original packaging with tags intact.
04
Refund or replacement
Once we receive and inspect the returned item, we'll process a full refund to your original payment method within 5–7 working days, or ship a replacement if the item is available.
Refund Processing
- Online payments: Refunded to original payment method within 5–7 working days after we receive the item.
- COD orders: Refund processed via bank transfer. You'll need to share your bank account details. Processed within 7–10 working days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.